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Owned and operated by RMS Innovative Solutions. Our team is ready to assist you with your security, outdoor living, or order questions.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. You will receive a tracking number via email once your order ships so you can follow its progress.
How can I track my order?
Once your order has been processed and shipped, we will send a confirmation email with your tracking details. You can use that tracking number on the carrier's website to monitor delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to initiate a return and what qualifies.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start by submitting a return request, then place a new order for the item you prefer. Please refer to our Return Policy for complete instructions and eligibility.
What types of smart locks do you carry?
We carry a curated selection of smart locks designed for various door types and access preferences, including keypad, fingerprint, and app-controlled models. Each product page includes detailed specifications so you can find the right fit for your home.
Do your patio furniture sets hold up in different weather conditions?
Our patio furniture sets are selected for their weather-resistant materials and construction, designed to withstand sun, rain, and seasonal changes. We recommend reviewing individual product descriptions for specific care instructions and material details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Support
We respond to every inquiry within 24 hours so your questions never go unanswered.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase does not meet your expectations, our 30-Day Returns policy has you covered.
